Table 2 Expected features and benefits of the care coordination intervention (CCI) based on preliminary qualitative work
Training procedures | |
|---|---|
Interagency communication protocol | Include a manual for the mobile app and outline communication procedures and language |
Didactic Session 1 (conduct separately at each clinic) | Provide study details, solicit buy-in and commitment to change, cross-training in HIV/SU issues |
Didactic Session 2 (conduct concurrently at neutral location) | Train in CCI and study procedures, introduce participants from each clinic |
Didactic Session 3 (conduct separately at each clinic) | Hands-on practice with the mobile application using fake patient data, pass a CCI competency test |
Science to Service Laboratory (ATTC) | Appoint Internal Implementation Champions within each clinic; external leadership coach |
Mobile application features | ||||
|---|---|---|---|---|
Enable rapid communication | Patient linkage to dual care | Care coordination | Work flow | Dual care resources |
Portable platform | Identification of patients in need | Identification of care team | Direct referrals from providers | Patient educational resources |
Secure messaging center | Easy referral system | Easily develop dual care plans | Manage transitions to dual care | Provider educational resources |
Notification of message receipt | Track patient’s service usage/appointment attendance | Communicate with care team via SMS procedures | Decrease time spent on coordinating care | Available community resources and admission criteria |
Remote access to system | Link to HIV/PrEP/SU services | Track and manage dual care | Decision trees for referrals | Identify provider availability |