Open-ended responses (n = 93) | Participant quotes | |
---|---|---|
Staff Challenges | 33 (38%)a | "Staff experiencing the same stress/community trauma alongside their clients. Every normal life stress has been 10 × harder." |
Personal Challenges | 16 (48%)b | "We're all struggling to stay motivated and positive." |
Structural Challenges | 14 (42%)b | "Performing several extra job duties that were never listed on employment application that are not being compensated for." |
Other | 5 (15%)b | "Managing fears of staff and patients in light of incompletely understood pandemic." |
Client Challenges | 60 (69%)a | “Connecting and engaging clients during phone sessions. Interpreting client message without the benefit of body language and eye contact.” |
Lack of Accountability | 27 (45%)c | "As great as telehealth has been for me as a clinician, the client can always ignore the phone call." |
Difficulties Establishing Rapport | 14 (23%)c | "The lack of personal interaction with patient while supporting his/her needs." |
Technology Access/Digital Literacy Issues | 12 (20%)c | "Getting them on the phone for their services due to lack of cell service, minutes, and poor or outdated phones." |
Other | 17 (28%)c | "Making sure that everyone is mindful of safety and educated on the safety guidelines." |